Shipping & Returns
We use Australia Post for deliveries throughout Australia, with the exception of some large furniture items where we engage the services of a courier or furniture delivery service.
Please choose carefully as all sale and discounted items are final and subject to limited availability. No returns, exchanges, or cancellations will be permitted.
Postage and Handling
Spence & Lyda uses Australia Post for all deliveries within Australia. Orders are sent via registered parcel post and generally take between 5 to 10 days from date of order, depending on the destination.
Standard flat rate for shipping within NSW is $12.00
(orders less than 5kg)
Standard flat rate for shipping Interstate is $18.00
(orders less than 5kg)
The above rates apply to all orders under 5kg which fit within the Australia Post guidelines. Items over this weight will be marked as a 'bulky item' and will be charged according to the size & weight.
Upon receiving your order an S&L representative will contact you, to inform you of any additional costs. Your order will not be processed until we have confirmed a total cost price for you.
Online Sales - Returns or Exchanges due to change of mind
We want you to be one hundred percent happy with your online purchase from Spence & Lyda. If, for whatever reason, you are unhappy with an item, including change of mind, you can return it for an exchange, or store credit provided the items are in the original packaging and are in saleable condition. In order to receive store credit from an item due to a change of mind, simply return the item within 14 days of purchase. The item must be in ‘as new’ condition, including packaging. You will be responsible for any shipping on change of mind exchanges or returns. We are always happy to exchange an item if the product and packaging is in an "as new" condition.
PLEASE NOTE: No exchanges for change of mind on SALE Items.
Proof of Purchase
If you are a Spence & Lyda member, or, the person who made the purchase for you is a Spence & Lyda member, we will have a record of the purchase and you will not need to provide a receipt. If you are not a Spence & Lyda member you will need to provide proof of purchase. Proof of purchase can be in the form of:
• A receipt from Spence & Lyda
• Credit card statement
Please contact us on, firstname.lastname@example.org or phone 02 9212 6747 during business hours, prior to returning an item to ensure that we can discuss the receipt of your returned goods and arrange an exchange or shopping credit promptly.
In the unlikely event of receiving a faulty item, please contact us immediately to discuss its repair or replacement by either phoning 02 9212 6747 or emailing email@example.com .
Spence & Lyda will arrange repair of the fault. If repair is not possible, a replacement will be provided where possible. If it is no longer possible to replace the product we will provide a full refund or your choice of equivalent product value.