SHIPPING & RETURNS
How will you know your Online Order has been shipped?
Once you place your order with Spence & Lyda you will receive an email confirmation. As soon as the order has been processed, you will receive another email confirming dispatch as well as tracking details. You can expect orders to be shipped within 24-48 hours of being received.
Shipping & Handling
Spence & Lyda use Australia Post for parcels less than 5kg. Orders are sent via registered parcel post and generally take between 5-10 business days.
Standard flat rate for shipping within Australia is $18.00 or free when you spend over $100 and orders are less than 5kg.
Signature on Delivery
All shipments contain valuable goods. Because of this, we will always require a signature on delivery for the goods to be received.
Change of Mind
Please choose carefully as we do not provide refunds for change of mind. However, if you are unhappy with your purchase, we will exchange or issue a store credit provided the item is in its original packaging and in saleable condition. The item must be returned within 14 days and you will be responsible for any return shipping charges.
Ex-Display & Sale Items
Please choose carefully as all Ex-Display and Sale items are final and subject to limited availability. No returns, exchanges or cancellations are permitted.
Larger items exceeding 5kg or more are deemed bulky items and additional freight charges will apply according to the size and weight. Once your order has been received a Spence & Lyda representative will contact you to inform you of additional costs. Your order will not be processed until additional payments have been received.
In the unlikely event of receiving a faulty item, please contact us immediately to discuss its repair or replacement by emailing firstname.lastname@example.org or phoning 02 9212 6747.